Working With Me

I’m a tech enthusiast with a knack for both software and hardware, always on the lookout for ways to make life a little easier through technology. I love diving into new projects and finding innovative solutions that push the boundaries of what’s possible. My attention to detail helps me ensure that every project I work on is polished and top-notch. With experience across a variety of technical fields, I’m always ready to tackle new challenges and learn something new. I’m passionate about using my skills to make a positive impact in the world of tech.

woman holding silver iPhone 6
woman holding silver iPhone 6
group of people using laptop computer
group of people using laptop computer
man sitting on chair and looking laptop computer
man sitting on chair and looking laptop computer

Who Am I?

I was raised in Florida, with a rich blend of Greek and Albanian heritage. My journey with computers began when I was just 7 years old, and my understanding of them has expanded significantly since then. I have a strong attention to detail, which I apply to everything I do, whether in school, work, or daily life. Creativity is important to me, and I find it through hobbies like photography, gaming, video and photo editing, music, and sketching. I also have a passion for technical pursuits, particularly those that challenge me to learn and grow, which is where my deep love for computers and electronics stems from.

In addition to my technical skills, I value collaboration and understand the importance of working well with others. I’m known for being understanding and approachable, always ready to lend a hand or offer support to my teammates. Whether it’s brainstorming ideas, solving problems, or just offering a listening ear, I’m committed to being a team player. I believe that great things happen when people come together, and I’m always eager to contribute to a positive and productive team environment.

I also possess strong leadership skills, taking the initiative when needed and guiding projects to success with a clear vision and steady hand. My motivation comes from a desire to improve lives and push the boundaries of what technology can achieve. This drive is backed by a solid work ethic, where reliability, integrity, and a commitment to quality are at the core of everything I do. I’m dedicated to not only meeting expectations but exceeding them, always striving to deliver the best possible results in every endeavor.

*Bear with me while I work on getting some nice self-photos, life is rather busy on my end currently but am I actively thinking about this! For now, enjoy these stock images I found.

Skills

  • Programming & Scripting: Python, C++, HTML5, CSS

  • Operating Systems: Windows 7-11, macOS, Linux

  • Remote Support: Remote Troubleshooting, Remote Control Software, SFDC/Salesforce

  • Network & Security: Network Setup, Security Protocols, Firewall Configuration

  • Software & Tools: Office 365, Slack, Teams, Adobe Suite, Git, IDEs

  • Hardware Expertise: Computer Repair, Building, Diagnostics, Maintenance, Desktop & Laptop Troubleshooting

  • Bilingual: English(fluent in all regards), Albanian(fluent in speaking, advanced in writing)

Experience

Pro-Support Desktop Technician, Level 1 & 2

Dell Technologies

2023-2024

I managed client concerns and issues through both voice and email channels, assisting a diverse range of clients from individual users to major industry leaders such as Volvo, Snap-on, and Christian Dior. By utilizing remote access software, I was able to diagnose and resolve technical problems comprehensively while maintaining clear and continuous communication with clients throughout the process.

Front Desk Technician, Level 1

Renia Service LLC

2018-2021

In my role, I efficiently addressed and resolved technical issues related to hardware and software, enhancing first-call resolution rates by 15%. By leveraging custom-built ticketing software, I streamlined issue management, reducing escalations by 25% and improving first-time issue resolution. Additionally, I documented and communicated technical challenges to senior technicians, decreasing escalations by 30%, and provided clear, accessible explanations to customers of varying technical backgrounds, which significantly boosted overall satisfaction.

macro photography of black circuit board
macro photography of black circuit board